Operational Risk now OCC’s top concern

Operational risk has eclipsed credit risk as national banks’ chief safety and soundness challenge, Comptroller of Currency Thomas Curry told the Exchequer Club in Washington, D.C., last week. Operational risk – the risk of loss due to failures of people, processes, systems and external events – is “high and increasing,” Curry said.  He cited flawed risk models, lack of adequate

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All Business Values are the Same

In my experience coaching businesses for operational resilience I’ve found that all businesses are inherently the same.  Just as they can internally organize themselves into three simple zones of selling, making and managing, they can also break down their operational values into four categories: 1.  Happy staff – Employees who are generally satisfied enough to stick around and get the

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The astonishing piece that is often left out of recovery plans

It’s astonishing in it’s simplicity.  The business often gets left out of disaster recovery and the resilience picture.  Disaster recovery is the continuity of your information systems but you certainly can’t recreate your business with simply a server.  That server has to live somewhere, it needs people to love and care for it and it needs a purpose.  Your IT manager cannot determine

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