How Excellent Companies Avoid Dumb Things – 12 Principles

I just finished an excellent book on driving change in business: Neil Smith’s “How Excellent Companies Avoid Dumb Things” Here’s the 12 principles that cut through the barriers: The CEO must personally lead and support and change process carried out across the entire organization and a majority of senior management must also support it. The entire organization must be engaged

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All Business Values are the Same

In my experience coaching businesses for operational resilience I’ve found that all businesses are inherently the same.  Just as they can internally organize themselves into three simple zones of selling, making and managing, they can also break down their operational values into four categories: 1.  Happy staff – Employees who are generally satisfied enough to stick around and get the

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