Not just Surviving – THRIVING!

Continuity management has long been tied to disaster planning and crisis response as fundamental to emergency planning but the reality is: If you’re just practicing business continuity to survive you’re never going to get much out of it. The key to effective value creation from continuity management is a strategy that builds on how the day-to-day business is designed to

Read more

10 Simple Planning Actions to Increase Your Consistency of Exceeding Customer Expectations

Many executives ask themselves: “I know the basics about critical processes and mission-critical systems but what can I do to really make a difference in our ability to consistently exceed our customer’s expectations?”  One way is to focus on increasing your business value and to sustain that value regardless of expected or unexpected circumstances. Below are 10 planning actions that you

Read more

Disaster Planning Checklist

Just like a simple checklist for car or home maintenance, your business needs emergency management maintenance as well. For your convenience here’s a Business Service Checklist that I developed for my use.  It fits on a single page all the business maintenance tasks that need regular attention, but which are forgotten easily.  I hope you find it useful!  Please add your own recommendations

Read more