Not just Surviving – THRIVING!

Continuity management has long been tied to disaster planning and crisis response as fundamental to emergency planning but the reality is: If you’re just practicing business continuity to survive you’re never going to get much out of it. The key to effective value creation from continuity management is a strategy that builds on how the day-to-day business is designed to

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10 Simple Planning Actions to Increase Your Consistency of Exceeding Customer Expectations

Many executives ask themselves: “I know the basics about critical processes and mission-critical systems but what can I do to really make a difference in our ability to consistently exceed our customer’s expectations?”  One way is to focus on increasing your business value and to sustain that value regardless of expected or unexpected circumstances. Below are 10 planning actions that you

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Operational Risk now OCC’s top concern

Operational risk has eclipsed credit risk as national banks’ chief safety and soundness challenge, Comptroller of Currency Thomas Curry told the Exchequer Club in Washington, D.C., last week. Operational risk – the risk of loss due to failures of people, processes, systems and external events – is “high and increasing,” Curry said.  He cited flawed risk models, lack of adequate

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Disaster Planning Checklist

Just like a simple checklist for car or home maintenance, your business needs emergency management maintenance as well. For your convenience here’s a Business Service Checklist that I developed for my use.  It fits on a single page all the business maintenance tasks that need regular attention, but which are forgotten easily.  I hope you find it useful!  Please add your own recommendations

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Business Value Balance

Given that you agree with the recent post on every business having the same four core values . . . let’s continue our discussion. Here’s a diagram for visualization: Business Value Balance.  Each operational value exists in a spectrum (generally from happiest to least happy).  Depending on the current score for each value on their respective spectrum, business is probably good.  Referring to

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