Business Continuity as a Fiduciary Responsibility

A fiduciary duty is a relationship of trustbetween two or more parties. The continuity of the business structure is encompassed within that duty. This trust rests on the business’s ability to bring reliable results in a systematic manner. When disasters occur from operational risk the instability can easily undermine the trust relationship in place and erode confidence in the service

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10 Simple Planning Actions to Increase Your Consistency of Exceeding Customer Expectations

Many executives ask themselves: “I know the basics about critical processes and mission-critical systems but what can I do to really make a difference in our ability to consistently exceed our customer’s expectations?”  One way is to focus on increasing your business value and to sustain that value regardless of expected or unexpected circumstances. Below are 10 planning actions that you

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Notable statements from the 2011-2012 KPMG Global BCM Program Benchmarking Study

The fact that 31% of respondents felt they had met their RTO during a disruption, when 85% are using exercises, indicates there is room to improve the quality of exercises. ~ED Mately, Director, Advisory Services, KPMG LLP It is interesting that reputation as a program driver has increased from 14% to 40% in the last four years. I believe this is

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Operational Risk now OCC’s top concern

Operational risk has eclipsed credit risk as national banks’ chief safety and soundness challenge, Comptroller of Currency Thomas Curry told the Exchequer Club in Washington, D.C., last week. Operational risk – the risk of loss due to failures of people, processes, systems and external events – is “high and increasing,” Curry said.  He cited flawed risk models, lack of adequate

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