How Excellent Companies Avoid Dumb Things – 12 Principles

I just finished an excellent book on driving change in business: Neil Smith’s “How Excellent Companies Avoid Dumb Things” Here’s the 12 principles that cut through the barriers: The CEO must personally lead and support and change process carried out across the entire organization and a majority of senior management must also support it. The entire organization must be engaged

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Colocation’s role in Disaster Recovery & Business Continuity

From DCS Planning’s partner CoreXchange Colocation Services: CoreXchange deeply admires companies like DCS Planning that provide well-crafted solutions that protect businesses and organizations from painful and deeply damaging data loss. Every company should have thoughtful, thorough business continuity and disaster recovery plans like the ones offered by DCS Planning. Every company needs to invest in risk assessment and a business

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Exercising for Safety and Soundness

Yes, for the next year or two your bank examiner may make the mistake of crediting you for exercising your disaster plan when you documented an actual crisis but let’s take a step back and think about this before we consider it a “win”. Experiencing a crisis or disruption does not meet the standard for exercising your plan and should

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10 Simple Planning Actions to Increase Your Consistency of Exceeding Customer Expectations

Many executives ask themselves: “I know the basics about critical processes and mission-critical systems but what can I do to really make a difference in our ability to consistently exceed our customer’s expectations?”  One way is to focus on increasing your business value and to sustain that value regardless of expected or unexpected circumstances. Below are 10 planning actions that you

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